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10% OFF ORDERS $199+ I CODE: PB10 WHOLESALE FREE SHIP U.S. ORDERS $299+

Returns Policy & Process

TO SUBMIT/INITIATE A RETURN, PLEASE SEND US AN EMAIL

DO NOT RETURN ORDERS WITH OUT AN RMA# OR IT WILL NOT BE REFUNDED

RETURNS WILL NEED TO BE SENT BACK TO THE LOCATION IT WAS SHIPPED FROM (CHINA)

You have 5 calendar days from when the order is delivered to initiate a return by sending us an email. 

We are not offering Exchanges at this time. 

DO NOT return items that do not meet the following criteria as it will not be refunded:

You have 14 Days from Delivered Date to ship item(s) back

We do not provide return labels

Clearance Items, lingerie, swimwear and under garments are FINAL SALE. No return or exchanges unless due to manufacture defect. 

Item(s) must be brand new, unused, unwashed, without perfume or personal odor and store back to it's original bag 

Customer is responsible for all returned shipments until the Seller receives the product. Any lost or missing return item(s) during transit time is the responsibility of the customer. Please keep your tracking number for records.

Once we receive the return, please allow up to 5 business days for processing. A refund confirmation email will be sent to you. The refund will go back to the original form of payment.

Claims On Shortages & Damages 

After receiving your products, please inspect them thoroughly. You have 3 calendar days from when the order is delivered to notify us of a damaged product or missing item. When contacting us regarding a damaged or defective item(s), please provide pictures of the damages (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). If there are manufacture defects in multiple units of a single style, please take a picture of the items all in one photo showing the damages. It can take 1-3 business days to investigate and confirm. Thank you

 

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